Top 20 Conversational Platform Companies - 2020

Digital Edition

Top 20 Conversational Platform Companies - 2020

As consumers continue to keep aside phone calls and email in preference of conversations with friends and family on SMS, iMessage, and other renowned messaging platforms, they’re also expecting brands to meet them there, as well. In 2020, consumers and brands will adopt conversational platform in a big way, not just because it’s faster but also because it’s smarter. The market pattern also portrays that the conversational platform vendors are emphasizing the development of flexible solutions for their clients, as many organizations have migrated to attain better business prospects. Besides, the substantial factors driving the growth for the market include the escalation in demand for AI-powered customer support services, omnichannel deployment, and reduced chatbot development costs. The increasing demand for scalable, easy to use, and cost-effective conversational platforms is most likely to augment the growth of the technology market worldwide. Thanks to new tools giving Artificial Intelligence the ability to draw on contextual data sources and leading to better informed and highly personalized conversations.

The conversational platform market is expected to attain growth in the forecast period of 2020 to 2027. Factors like omnichannel deployment and reduced chatbot development costs are the fundamental constituents advancing the demand for the conversational platform and its market expansion. In addition, the ever-increasing adoption of conversational platforms among several industry verticals is also stimulating market propagation. Moreover, a growing number in the adoption of social media and messaging apps is also one of the key factors fueling the demand for conversational platform solutions.

Keeping this increasing demand for innovative platforms in mind, CIOReview has compiled a list most promising conversational platform providers. With several innovative technological capabilities and success stories up their sleeves, each of these conversational platform providers are continually proving its mettle in the field of the conversational platform. We hope this issue of CIOReview helps you build the partnership you and your firm need to foster a technologically-driven solution.

We present to you CIOReview’s “20 Most Promising Conversational Platform Providers - 2020.”

TOP VENDORS

Top Conversational Platform Companies

ApexChat

ApexChat has been providing live chat software and chats agents businesses since 2008 to its clients. The company boasts about its website lead conversion with standard 24/7 coverage on sites and mobile devices. Furthermore, they also offer full English and Spanish language functionality. Today ApexChat agents are chatting on several websites of their customers. The company even provides white-label opportunities for marketing agencies and has a fully functional Facebook Messenger integration. ApexChat also boosts about offering outstanding customer service and offer no long term commitment with pay-for-performance pricing

Conversocial

Conversocial is a conversational customer experience platform, helping brands increase customer satisfaction breaking the CX cost equation. The company provides the technology to empower brands to interact with consumers on messaging apps like WhatsApp Business, Apple Business Chat and Facebook Messenger and Google Business Messages, significantly reducing costs and enhancing productivity by combining the power of agents and bots in a single platform. Conversocial’s platform enables its brand partners to seamlessly engage customers across their lifecycle — from acquisition to customer care — over messaging channels. Delivering superior experiences, it helps foster more customer loyalty and higher customer value

OhChat.me

OhChat.me helps today’s businesses arrive at a common point where they can derive maximum benefits of AI by streamlining its collaboration with human knowledge. Ranked among 20 Most Promising Conversational Platform Providers 2019, OhChat.me offers a unique “Crowdchatting” solution that binds AI with human knowledge, enabling firms to bridge their communication with customers through specialized freelance customer service agents. The result: improved customer satisfaction and enhanced business opportunities. The company connects companies with live agents or “Chatters”, with a layer of artificial intelligence between them. OhChat.me offers its solution in three languages: English, Spanish and Portuguese. Enhanced process efficiency, real-time sharing of the onsite information with all the stakeholders involved in a project, and improved customer experience are some of the benefits organizations have achieved with the aid of OhChat.me Crowdchatting solution

XAPP AI

Xapp AI is a Northern Virginia-based company that offers machine teaching technology, enabling businesses to create custom virtual assistants that feel natural and delight customers. The company’s Optimal Conversation^™ Studio is a suite of cloud-based machine teaching services that leverage the world-class natural language understanding (NLU) AI from AWS, Google Cloud and Microsoft Azure to create and continuously optimize omni-channel conversational AI virtual assistants that understand users and respond to them intelligently. XAPP AI also provides a pre-packaged solution for contact centers to reduce agent call volumes and provide responsive, 24x7 self-serve customer support through chatbots, virtual assistants and conversational voice search

Avaamo

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo has developed fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality

BotSociety

Botsociety is defining how voice interfaces will be designed. The company believes that voice and chat assistants are just another interface. As such, creatives worldwide need the right design tools. By joining their team, clients helps to shape the creative space. They have offices in San Francisco, CA, and Milan, Italy

Clinc

Clinc is a global conversational AI platform provider deploying the next generation of natural language processing and deep learning technology for enterprises. Clinc has deployments in 6 countries and 80 languages, and partnerships with some of the largest institutions in the world. Clinc's groundbreaking technology is delivering new, extraordinary experiences for millions of users worldwide

Cogito

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care

Conversica

Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica® Sales AI Assistant helps companies find and secure customers more quickly and efficiently by autonomously contacting, engaging, qualifying and following up with leads via natural, two-way conversations

Houndify

As the leading innovator of conversational technologies, the company is trusted by top brands around the globe. Houndify, is an independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy. The Houndify Voice AI platform helps companies realize all the benefits of a voice assistant, while retaining brand identity, data ownership, valuable customer relationships, and market leadership