Top 10 Conversational Platform Companies - 2021

In today’s connected world driven by digital technologies, businesses are increasingly realizing the power of conversational artificial intelligence (AI) platforms in boosting user engagement and fostering brand loyalty. AI is emerging as the mainstream customer experience investment, owing to its potential in revamping the way companies converse with their customers.

AI-powered chatbots are making headway into the world of business in a bid to improve the reach, responsiveness, and personalization of the customer experience. Like chatbots, virtual agents are also increasingly gaining traction as an effective solution for scaling up response capacity and handling spikes in customer service traffic.

Conversational AI platforms reduce call and support request volumes, thereby allowing human agents to invest their time in higher-value tasks and ensure increased productivity and operational efficiency. Besides, the coalescence of conversational AI and voice-enabled platforms from Google and Amazon is making way for new avenues of interaction between consumers and businesses.

As such, the technological transitions in the arena open up a universe of new possibilities for conversational platform companies to develop and introduce innovative solutions. This implies that businesses looking for competent solutions have to choose from a plethora of options.

To make this task easier and assist business leaders in identifying the right conversational platform companies, CIOReview presents to you, “10 Most Promising Conversational Platform Companies - 2021”

A distinguished panel comprising CEOs, CIOs, VCs, Analysts, and the CIOReview editorial board has selected the most promising conversational platform companies. In our selection process, we looked at the company’s offerings, core competency, news/press releases, client testimonials, milestones, and other recognition.

    Top Conversational Platform Companies

  • 1

    The company’s intelligent automation platform, Krista, empowers enterprises to leverage existing IT assets by building low-cost automation applications. Krista is a first-of-its-kind automation platform that uses conversation as its programming language. Krista empowers enterprises to leverage existing IT assets by building low-cost automation applications. It combines process automation, AI/machine learning, and natural language processing to implement automated business workflows across multiple users and systems. As a result, Krista is a well-learned platform that delivers transformative business outcomes and knows the processes, rules, and technologies involved in business workflows

  • 2

    XAPPmedia® is the leader in delivering Voice AI for brands, media, and the public sector that create direct consumer connections through voice assistants such as Amazon Alexa, Google Assistant and Microsoft Cortana. More than 1,100 voice apps have launched using XAPP’s One Voice AITM software platform that accelerates voice app production, provides multi-assistant publishing from a single code base and is incorporated into a high availability managed service

  • 3

    Clinc

    Clinc

    Clinc’s revolutionary conversational AI has been proven successful at some of the biggest banks worldwide. The best-in-class technology utilizes natural language processing that understands how people really talk, powering exceptional customer experiences. Clinc AI understands and follows complex conversations, enabling a vastly superior customer interaction. Customers can check balances, report lost or stolen cards, transfer funds, and gain deep insights into their spending habits in a single, seamless interaction—without ever speaking to a human

  • 4

    Conversocial

    Conversocial

    Conversocial enables brands to deliver exceptional conversational experiences through personalized conversations, smart automation and actionable insights across private messaging channels. Conversocial is now a part of Verint®, The Customer Engagement Company™. Together, they provide brands with a unified experience from commerce to care, leveraging customer and brand-driven insights, connecting work and data, to serve customers on their channel of choice for better customer retention

  • 5

    Creative Virtual

    Creative Virtual

    Creative Virtual is a conversational AI leader recognised in the industry for nearly two decades of experience and unmatched expertise. The company’s success lies in the ability of highly experienced team to deliver best practice expertise alongside innovative and award-winning technology. Today their global team supports installs in more than 20 countries and over 35 languages, providing both localised collaboration and international insights to our customers and partners

  • 6

    Kasisto

    Kasisto

    KAI is the industry’s leading digital experience platform that was created to master the language of banking and finance. KAI is trained and ready to host the humanizing experiences today’s customers demand, while intuitively opening doors to deeper customer engagement. From simple retail transactions to the complex demands of corporate banks and wealth management, KAI gets it. KAI gives clients the power to transform customer communications into profound interactions

  • 7

    Nuance

    Nuance

    Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers

  • 8

    Rulai

    Rulai

    Rulai is an omni-channel enterprise conversational computing platform provider. Its SaaS platform enables companies to build automated virtual assistants (VAs) for customer service, marketing, sales, logistics, and HR use cases and has been deployed across a wide variety of industries. Rulai-powered VAs help companies automate many human-centered processes to create a fast and frictionless experience for employees and customers. Its self-serve platform allows business users to create and evolve bots with minimal use of precious IT resources

  • 9

    Solvvy

    Solvvy

    Solvvy’s next-gen chatbot and automation platform allows clients to orchestrate a personalized customer experience at scale, while empowering their team to resolve customer issues faster and more efficiently. The Solvvy team delivers brilliant customer experiences through our effortless, next-gen chatbot platform. Powered by advanced AI and Natural Language Processing, Solvvy delivers fast, accurate self-service and personalized customer workflows to over 550 Million users of the world’s top brands including HelloFresh, Vimeo, Under Armour, Twilio, Calm, GoFundMe, Stash, and Ring

  • 10

    SoundHound

    SoundHound

    At SoundHound Inc., they believe every brand should have a voice. As the leading innovator of conversational technologies, they are trusted by top brands around the globe. Houndify, their independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy. The company’s mission is to enable humans to interact with the things around them in the same way we interact with each other: by speaking naturally