Top 20 Conversational Platform Companies - 2020

As consumers continue to keep aside phone calls and email in preference of conversations with friends and family on SMS, iMessage, and other renowned messaging platforms, they’re also expecting brands to meet them there, as well. In 2020, consumers and brands will adopt conversational platform in a big way, not just because it’s faster but also because it’s smarter. The market pattern also portrays that the conversational platform vendors are emphasizing the development of flexible solutions for their clients, as many organizations have migrated to attain better business prospects. Besides, the substantial factors driving the growth for the market include the escalation in demand for AI-powered customer support services, omnichannel deployment, and reduced chatbot development costs. The increasing demand for scalable, easy to use, and cost-effective conversational platforms is most likely to augment the growth of the technology market worldwide. Thanks to new tools giving Artificial Intelligence the ability to draw on contextual data sources and leading to better informed and highly personalized conversations.

The conversational platform market is expected to attain growth in the forecast period of 2020 to 2027. Factors like omnichannel deployment and reduced chatbot development costs are the fundamental constituents advancing the demand for the conversational platform and its market expansion. In addition, the ever-increasing adoption of conversational platforms among several industry verticals is also stimulating market propagation. Moreover, a growing number in the adoption of social media and messaging apps is also one of the key factors fueling the demand for conversational platform solutions.

Keeping this increasing demand for innovative platforms in mind, CIOReview has compiled a list most promising conversational platform providers. With several innovative technological capabilities and success stories up their sleeves, each of these conversational platform providers are continually proving its mettle in the field of the conversational platform. We hope this issue of CIOReview helps you build the partnership you and your firm need to foster a technologically-driven solution.

We present to you CIOReview’s “20 Most Promising Conversational Platform Providers - 2020.”

Top Conversational Platform Companies

Top Conversational Platform Companies

ApexChat has been providing live chat software and chats agents businesses since 2008 to its clients. The company boasts about its website lead conversion with standard 24/7 coverage on sites and mobile devices. Furthermore, they also offer full English and Spanish language functionality. Today ApexChat agents are chatting on several websites of their customers. The company even provides white-label opportunities for marketing agencies and has a fully functional Facebook Messenger integration. ApexChat also boosts about offering outstanding customer service and offer no long term commitment with pay-for-performance pricing

Conversocial is a conversational customer experience platform, helping brands increase customer satisfaction breaking the CX cost equation. The company provides the technology to empower brands to interact with consumers on messaging apps like WhatsApp Business, Apple Business Chat and Facebook Messenger and Google Business Messages, significantly reducing costs and enhancing productivity by combining the power of agents and bots in a single platform. Conversocial’s platform enables its brand partners to seamlessly engage customers across their lifecycle — from acquisition to customer care — over messaging channels. Delivering superior experiences, it helps foster more customer loyalty and higher customer value

OhChat.me helps today’s businesses arrive at a common point where they can derive maximum benefits of AI by streamlining its collaboration with human knowledge. Ranked among 20 Most Promising Conversational Platform Providers 2019, OhChat.me offers a unique “Crowdchatting” solution that binds AI with human knowledge, enabling firms to bridge their communication with customers through specialized freelance customer service agents. The result: improved customer satisfaction and enhanced business opportunities. The company connects companies with live agents or “Chatters”, with a layer of artificial intelligence between them. OhChat.me offers its solution in three languages: English, Spanish and Portuguese. Enhanced process efficiency, real-time sharing of the onsite information with all the stakeholders involved in a project, and improved customer experience are some of the benefits organizations have achieved with the aid of OhChat.me Crowdchatting solution

Xapp AI is a Northern Virginia-based company that offers machine teaching technology, enabling businesses to create custom virtual assistants that feel natural and delight customers. The company’s Optimal Conversation Studio is a suite of cloud-based machine teaching services that leverage the world-class natural language understanding (NLU) AI from AWS, Google Cloud and Microsoft Azure to create and continuously optimize omni-channel conversational AI virtual assistants that understand users and respond to them intelligently. XAPP AI also provides a pre-packaged solution for contact centers to reduce agent call volumes and provide responsive, 24x7 self-serve customer support through chatbots, virtual assistants and conversational voice search

Avaamo

Avaamo

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo has developed fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality

BotSociety

BotSociety

Botsociety is defining how voice interfaces will be designed. The company believes that voice and chat assistants are just another interface. As such, creatives worldwide need the right design tools. By joining their team, clients helps to shape the creative space. They have offices in San Francisco, CA, and Milan, Italy

Clinc

Clinc

Clinc is a global conversational AI platform provider deploying the next generation of natural language processing and deep learning technology for enterprises. Clinc has deployments in 6 countries and 80 languages, and partnerships with some of the largest institutions in the world. Clinc's groundbreaking technology is delivering new, extraordinary experiences for millions of users worldwide

Cogito

Cogito

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care

Conversica

Conversica

Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica® Sales AI Assistant helps companies find and secure customers more quickly and efficiently by autonomously contacting, engaging, qualifying and following up with leads via natural, two-way conversations

Houndify

Houndify

As the leading innovator of conversational technologies, the company is trusted by top brands around the globe. Houndify, is an independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy. The Houndify Voice AI platform helps companies realize all the benefits of a voice assistant, while retaining brand identity, data ownership, valuable customer relationships, and market leadership

Interactions LLC

Interactions LLC

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world

Invoca

Invoca

Invoca’s Active Conversation Intelligence platform enables marketing, eCommerce, sales, and customer experience teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue

Kore.ai

Kore.ai

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels

Mindsay

Mindsay

Mindsay is building instant, personalized customer experiences for everyone. Mindsay makes it easier for companies to connect with users and make the customer experience better for people. The company created their leading conversational AI platform to allow businesses to provide better customer experiences

Pypestream

Pypestream

Pypestream are a tribe of creators who dream of a future where no one has to call up a call center again. The company is a provider of Customer Engagement Center, the cloud’s most advanced offering for rapid transformation of large enterprises into digitally immersive, customer-centric brands. Through automation and AI, Pypestream is digitizing the customer relationship so that every brand can become direct-to-consumer, accessible anywhere, anytime, and on any device

Rasa Technologies

Rasa Technologies

Rasa supplies the standard infrastructure for conversational AI, providing the tools required to build better, more resilient contextual assistants. With more than 3 million downloads since launch, Rasa Open Source is loved by developers worldwide, with our friendly, fast-growing community learning from each other and working together to make better text- and voice-based AI assistants

Saleswhale

Saleswhale

Since 2016, Saleswhale has helped over a hundred mid-market and enterprise businesses ensure that they do not waste a single marketing lead. The company's solution plugs seamlessly into your existing workflow, runs autonomously in the background, and takes your entire lead journey to a whole new level. In short, Saleswhale is on a mission to put an AI assistant in every company that could greatly benefit from it, and the organization is starting off strong addressing this need in marketing and sales teams all across the world

SnapEngage

SnapEngage

SnapEngage offers enterprise chat software for sales and support teams. Their clients have started to continuously capture more leads, increase CSAT/NPS, and lower cost per interaction after implementing SnapEngage. The premier chat platform is intelligently designed and adaptable to help the user’s business drive customer engagement. The chatbot is also a powerful solution and flexible that handles complex businesses easily. Moreover, it captures more leads, reduces costs, and skyrocket customer satisfaction. The company’s full-service solutions offer omnichannel experiences, advanced reporting & analytics, robust security & privacy integrations with CRM and Help Desks, implementation, training, client success programs, and many more

Talkdesk

Talkdesk

Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “leader” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers ongoing innovation, superior call quality and instant integration to the most popular business applications

Uniphore

Uniphore

Uniphore offers a conversational service automation platform utilizing artificial intelligence, automation, NLU, NLP, NLG, and speech analytics capabilities. The company has developed a conversational AI platform for contact center optimization, featuring auMina, aKeira and amVoice. While auMina listens to and analyzes customer conversations to derive actionable insights and understand the ‘Real Intent’ of callers during contact center interactions, akeira functions as a conversational assistant that enhances the speed, accuracy and quality of conversations needed to resolve customer issues. Further, amVoice, authenticates callers’ voice for biometric validation of user-identity