Top 10 Conversational Platform Companies - 2021
In today’s connected world driven by digital technologies, businesses are increasingly realizing the power of conversational artificial intelligence (AI) platforms in boosting user engagement and fostering brand loyalty. AI is emerging as the mainstream customer experience investment, owing to its potential in revamping the way companies converse with their customers.
AI-powered chatbots are making headway into the world of business in a bid to improve the reach, responsiveness, and personalization of the customer experience. Like chatbots, virtual agents are also increasingly gaining traction as an effective solution for scaling up response capacity and handling spikes in customer service traffic.
Conversational AI platforms reduce call and support request volumes, thereby allowing human agents to invest their time in higher-value tasks and ensure increased productivity and operational efficiency. Besides, the coalescence of conversational AI and voice-enabled platforms from Google and Amazon is making way for new avenues of interaction between consumers and businesses.
As such, the technological transitions in the arena open up a universe of new possibilities for conversational platform companies to develop and introduce innovative solutions. This implies that businesses looking for competent solutions have to choose from a plethora of options.
To make this task easier and assist business leaders in identifying the right conversational platform companies, CIOReview presents to you, “10 Most Promising Conversational Platform Companies - 2021”
A distinguished panel comprising CEOs, CIOs, VCs, Analysts, and the CIOReview editorial board has selected the most promising conversational platform companies. In our selection process, we looked at the company’s offerings, core competency, news/press releases, client testimonials, milestones, and other recognition.