10 Most Promising Conversational Platform Providers - 2018

10 Most Promising Conversational Platform Providers - 2018

Conversational platforms have found a new place in today’s business, owing to the rising customers’ demands for seamless communication with the companies in every business vertical. Thinning the barrier between man and machine, conversational platforms are leveraging the advances in natural language processing and artificial intelligence to interact, understand, and deliver first-hand service to customers in the form of chatbots, smart speakers, and digital assistants.

Moreover, conversational platforms has proven to have a substantial influence on service delivery and will be a key technology in the future as it allows people to efficiently answer questions and make decisions by looking at easily understood and shared data in the form of tables, charts, and most importantly, maps. En route this trend, goliaths such as Amazon, Samsung, Google, and Apple are making heavy investments into speech-based assistants that can carry out highly personalized interactions with large numbers of individual customers. Today, a multitude of technologists and solution providers are leveraging various combinations of cloud, big data, artificial speech, IoT, and advanced analytics technologies to offer a fresh range of solutions to provide a customized experience to customers around the globe.

To help CTOs, CIOs, and CEOs find the right conversational platform solution provider, a distinguished selection panel comprising of CEOs, CIOs, VCs, industry analysts, and CIOReview magazine’s editorial board has selected a list of security solution providers that exhibit innovative technologies and strategies that enable seamless business-customer interactions.

We present to you CIOReview’s “Top 10 Conversational Platform Providers - 2018.”

Company Name

Company Description

Amazon Alexa is Amazon’s cloud-based voice service available on tens of millions of devices from Amazon and third-party device manufacturers
ApexChat Provides a complete turnkey chat platform which businesses can leverage to engage with their customers and prospects
Everyware, Inc Provides a powerful communication platform that utilizes two-way text messaging to enhance customer service and streamline payment processing
IBM Watson A question-answering computer system capable of answering questions posed in natural language, developed in IBM’s DeepQA project
LivePerson LivePerson makes life easier by transforming how people communicate with brands
Omilia Omilia provides its customers with a single unified platform for conversational customer service on all channels
Purechat Provides products to help entrepreneurs and small teams have better conversations with leads and customers
Sciensio Delivers AI Chatbots in multiple channels to solve customer service questions quickly and easily. Customers just ask a question and get an answer
Speechmorphing A personalized speech technology company with a mission to improve human-machine communications by delivering natural and emotionally-intelligent voices
Zendesk Zendesk Sunshine is a CRM platform that offers a flexible data layer for capturing and connecting all the customer data