OhChat.me: Crowdchatting: Marrying AI and Human Knowledge to Maximize Business Results
“We connect companies with live agents or “Chatters”, with a layer of artificial intelligence between them. “Chatters” are sales and customer support freelance professionals that are available to chat with the customer,” says Baez. “We achieve this through our solution that operates as Uber or Lift, sending the conversations in real time to the Chatters. We dream of becoming the Uber of call centers.” The first interaction is taken by the artificial intelligence and, in case the chatbot doesn’t have an accurate response for a query, the request is immediately relayed to a live agent or Chatter who will take over the chat session. The agent can respond to the request either sitting in front of the workstation or using OhChat.me’s customized mobile app. Sales people, for instance, can continue the conversation through mobile phone and meet the customer needs, irrespective of their location.
“Training chatbots is one of the major responsibility of any company using them, and we have made it simple to train and augment their knowledge levels,” says Baez.
OhChat.me offers its solution in three languages: English, Spanish and Portuguese. With such diversity, the company caters to companies of all sizes, from restaurants to construction companies to large enterprises. Enhanced process efficiency, real-time sharing of the onsite information with all the stakeholders involved in a project, and improved customer experience are some of the benefits that these companies can achieve. In all use cases, it is the ability to ensure frictionless collaboration between human knowledge and AI in various channels that separate OhChat.me in the market.
We achieve this through our solution that operates as Uber or Lift, sending the conversations in real time to the Chatters. We dream of becoming the Uber of call centers
Currently, OhChat.me is preparing to launch an improved and enhanced Chatter platform in 13 languages, with a major focus on Spanish, Portuguese, and English. In addition, the company will also start providing training sessions to freelancers that want to become Chatters and work for many companies around the world. “In the near future, this will help us improve the entire chatbot communication for our clients and their customers,” concludes Baez.